Welcome to the Hopper Resident Portal — your all-in-one hub for valet trash and recycling services.
We’ve made it simple, seamless, and stress-free to keep your living space clean and connected. Whether you need to review pickup schedules, upload a photo, or get support — the Resident Portal gives you quick access to the tools you need with just a few taps. For full instructions read the Resident Brocuhure, but in general here’s how to use the service:
1. Bag and tie your trash and recyclables securely.
2. Place bags inside the provided Hopper container and set it outside your door during your community’s designated pickup times.
3. Service begins at 8:00 PM sharp — our professional concierges will collect and deliver your waste to the community’s designated dumpsters or compactors.
4. Bring your empty bin back inside by 9:00 AM the following morning.
With Hopper, there’s no need to haul bags through the parking lot, in bad weather, or after dark. We bring clean, consistent service right to your doorstep.
Secure access to your Hopper dashboard. Log in to manage service, view updates, and stay connected with your community
Everything you need, right at your doorstep. Access trash schedules, report issues, and stay informed—all from your Resident Portal.
Stay up to date with service alerts, pickup reminders, or weather-related delays — all in real-time.
Not sure when or how to set your bins out? No problem. Download our quick-start guide with clear instructions for trash, recycling, and special pickups.
Received a notice and want to appeal? Use the simple dispute form to submit your case — including comments or photos — directly to our support team.
If you missed a pickup, want to report an issue, or just need to show us something — the upload tool lets you send photos instantly with your address and timestamp.
Your feedback matters. Whether you have a concern or a great idea to improve our service, we want to hear it. Submit a message anytime through the portal.
Need Help?
Reach out through the Support Chat in the app or email us at support@hopperbaltimore.com.
We’re here to make waste removal the easiest part of your day.
Hopper Baltimore
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